Booking conditions and cancellation policy

  1. There is no guarantee of swimming with dolphins. Carino operates with a Department of Conservation permit for the protection of Dolphins and other marine mammals; interaction with them is governed by the Marine Mammal Protection Act. If the conditions of the Act are not met or the sea conditions are not safe then some trips will be viewing only.
  2. All bookings need to reconfirm with us by phone, the day before departure
  3. Carino Sailing and Dolphin Adventures reserve the right to alter prices, cancel any departures and vary itineraries in the interest of passenger safety and comfort. All departures are subject to demand, sea and weather conditions.
  4. All departures are subject to demand, sea and weather conditions. The weather is a big factor and we will not depart if there is a gale or severe wind warning in force, for the safety of all passengers.
  5. To the extent permitted by law, all our liability for damages to your property, disruptions to travel plans or mental injury is excluded. This exclusion is subject to rights or remedies you have under the Consumers Guarantees Act 1993.
  6. All prices are in New Zealand dollars and include GST. Prices are subject to change without notice.
  7. Children’s fare 4-14yrs old, under 4 free
  8. Cancellations must be received by us 24hrs before day of departure, for 100% refund. Passenger who have not cancelled before this are considered “no shows” and no refunds are available
  9. For the comfort to all passenger, smoking is not allowed on our vessels
  10. All contact details submitted on this website will be used by Carino Sailing and Dolphins Adventures for the sole purpose of contacting clients. We will not give your email address to anyone!
  11. Swimming and snorkelling with marine mammals can be a strenuous physical activity which may increase health and safety risk for persons suffering from medical conditions – stress from sudden exposure to cold water, panic or strenuous activity can aggravate some medical conditions, and certain medical condition such as heart disease may result in cardiac arrest and death. Please ask clients to advise us of any medical conditions and  to have any medication with them on the tour.
  12. New regulations from Maritime New Zealand regarding swimming with dolphins state “ Swimming is not to be make available to children under 8 years old” and “Children between 8 and 12 year old need to be very confident in the water and supervised in the water by a parent or guardian at all times”